FREQUENTLY ASKED QUESTIONS

Standard delivery generally takes between 7 and 13 business days once your order has been shipped. Delivery times may vary slightly depending on your destination, local carrier activity and customs processing.

You can follow the progress of your shipment at any time through our Track My Order page.

Orders are normally processed and dispatched within 1 to 3 business days, excluding weekends and public holidays.

Orders placed before 1:00 PM UTC may be dispatched the same business day when processing capacity allows. Once your parcel leaves our fulfillment facility, tracking information becomes available.

Standard worldwide shipping is available free of charge on selected products and eligible orders.

When available for your destination, an express shipping option can also be selected at checkout for an additional fee. The exact amount is displayed before payment.

We ship to a wide range of international destinations. Available shipping methods and rates are automatically calculated based on your delivery address during checkout.

Tracking can occasionally take 24 to 72 hours to display its first update after shipment. This normally means the parcel is moving between logistics facilities or waiting for its next carrier scan.

Temporary gaps between updates are normal during international transit.

Vault Supply works directly with a partner warehouse and a streamlined fulfillment network. By reducing unnecessary intermediaries, overhead and traditional retail costs, we are able to keep our pricing significantly more accessible.

Our goal is simple: offer strong value without relying on inflated retail markups.

We focus on carefully selected products that meet our expectations for materials, construction, detailing and overall finish.

Product specifications can vary between styles, so we recommend reviewing the images and information provided on each product page before ordering. Our objective is to offer pieces that feel considered, wearable and consistent with the standard expected from a premium streetwear store.

Sizing can vary depending on the product and intended fit. Always refer to the size guide available on the relevant product page before placing your order.

For the most accurate result, compare the listed measurements with a similar item you already own rather than relying only on your usual size.

Selected products may be restocked depending on supplier availability and demand. Some releases can be limited and may not return once sold out.

Available payment methods are displayed securely at checkout and may include major debit and credit cards, PayPal, Apple Pay, Google Pay and other supported payment options depending on your country and device.

Payments are processed through secure checkout infrastructure. Sensitive payment information is handled by the payment provider rather than stored directly by Vault Supply.

If you need to change your size, shipping information or cancel your order, contact our support team as soon as possible after placing it.

We will always try to assist before fulfillment begins. Once an order has been processed or handed to the carrier, changes and cancellations may no longer be possible.

Contact us immediately at support@vaulttsupply.com with your order number and the correct address.

Address changes can only be made before the order enters fulfillment. Vault Supply cannot guarantee that an address can be changed after dispatch.

Orders are shipped in discreet, neutral outer packaging without visible Vault Supply branding.

This helps protect your privacy during transit and keeps the exterior of the parcel simple and unobtrusive.

If your parcel arrives damaged, contains the wrong product or is missing an item, contact us within 14 days of delivery.

Email support@vaulttsupply.com with your order number, a clear description of the issue and supporting photos when applicable. Once reviewed, we can arrange an appropriate solution such as a return, exchange or refund.

1. Contact support@vaulttsupply.com within the applicable return period.
2. Include your order number and the item you would like to return.
3. Wait for our team to review your request and provide the return instructions.
4. Send the item back according to the instructions provided and retain your shipping receipt until the return is completed.

Once an approved return has been received and inspected, the refund is issued to the original payment method.

After the refund is processed, most banks and payment providers take approximately 3 to 10 business days to display the funds in your account. Processing times are controlled by your financial institution and may vary.